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Allgemeines

A return coupon is included with all our shipments inside Germany. Fill in the revocation form, which you received by mail along with your order confirmation by mail, and include it in the return package. Attach the included return coupon to the package and send the package back to us free of charge.
For further information, see the revocation instructions and our general business conditions.
Sometimes, our mood photos does not match the selected colour. However, you can be certain that you will receive the product in the colour you chosen. In order to go sure, you can also check out the following photos, where you can see the product in the correct colour.
If a product does not meet your expectations, you can return it within 14 days after receiving the product. This excludes individually made custom products. This return period shall be considered maintained, if the product is returned to us within this period.
Please make sure that the returned products are properly packaged, so the product won't be damaged during the return transport. Should it not be possible to return the products in a regular package (for example, bulky products) and should it therefore not be possible for you to return the products within the return period, it's sufficient if you inform us within the return period at shop@wolters-cat-dog.de that you are claiming your return right.
Our customer service will then contact you and arrange for the return of the products. The return shipping is free of charge for you.

Hundebekleidung

As with humans, dogs have differing sensitivity to cold. This is independent of race and size. If your dog has a short fur and therefore also little warming underfur, your dog will quickly be cold, especially once they get older. This applies to dachshunds, boxers or pugs. But long-haired dogs can be sensitive to cold as well, for example if their fur has just been trimmed.
A warm jacket can offer relief during the daily walk particularly for older dogs, if they suffer from back pain or a weakened immune system. The jacket protects the body and prevents the wet from soaking the fur and the skin.
But protection against wet and cold in winter in the form of a suitable jacket is also important for puppies whose immune system is not yet fully developed.

Closely watch your dog on a cold day with wind, rain or snow. Hereby, the way your dog moves is important: If your dog is tense, pulls up their back like a cat or tugs their tail under their belly, they are probably cold. A visible muscular shiver is highly typical and also an important clue. At the very least, when your dog does not want to go out anymore at all, you can be certain that your dog would like a warming jacket.

For cold and wet days, we particularly recommend:

Our stylish "Amundsen" parka with a faux fur collar as well as our Dogz-Wear Ski Jacket and Ski Suit are ideal for particularly cold winter months with or without snow. „Amundsen Dogz-Wear-Skijacke & Skianzug“ ideal.

In addition to the perfect fit for all dog sizes and breeds, a particular quality feature of WOLTERS dog wear is the so-called ecorepel® waterproofing, which is particularly water and dirt-repellent and ideally suited for cold and wet days.


The following dog jackets have ecorepel® waterproofing:

  • Softshell Jacket Basic,
  • Rain Jacket Easy Rain,,
  • Winter Jacket Amundsen,,
  • Dogz-Wear Ski Jacket and Ski Suit
  • Rain Suit and Parka

Ecorepel® is a so-called equipment technology which makes fabric water and dirt-repellent (particularly watery dirt) to a high degree. This technology is particularly environmentally friendly, free of hazardous fluorocarbons and biodegradable. Ecorepel® can withstand washing very well and is highly resistant to wear and abrasion.

er The ecorepel® treatment consists of paraffin chains which enclose the fibres of the fabric with a thin layer. This reduces the surface tension of the fabric so that water and watery dirt, whose surface tension is significantly higher, are repelled. Fabrics treated with ecorepel® function like the plumage of a duck, which repels water.

Large dogs are not immune from the wet and the cold. Therefore, we also offer dog wear for very large dogs. The following jackets are suitable for dogs of up to 80 cm:

For how to determine which size your dog needs, go here.

Our sweaters are knitted from soft polyester wool. The material is wear and tear resistant and keeps your dog cozy and warm. Of course, the sweaters are washable.

All Wolters dog jackets are washable. Please pay attention to the cleaning and washing instructions on the respective product.

No, there is no repair set for Wolters jackets. In many cases, a tailor can help you repair small tears and holes.

WOLTERS dog wear should be washed at 30°C on the gentle cycle..

It is important to reduce the spin rotation rate, because spinning at a high rate might separate the fabric layers from the membrane, which would negatively affect the functionality of the jacket.

Our dog wear must not be dry-cleaned, bleached, ironed or tumble-dried.

After washing, we recommend hanging up the wet jacket and letting it dry.

"Millimetres of water" is a measurement used to determine the degree of waterproofing of fabrics. In order to determine the degree of waterproofing, a cylinder with a diameter of 10 cm is set onto the fabric and filled with water. In the following, it is measured at which filling height the fabric soaks through within 24 hours.
If for example, a fabric is listed as waterproof up to 2000 mm of water, this means that you can set a 2 metre long water-filled cylinder onto the fabric without the water getting through.
Detailed information about the waterproofing can be found on the respective product pages.

You can wash the knitted sweaters at 30° C. Please use mild detergent and no fabric softener. Use the wool setting on your washing machine. Do not use the spin cycle, because the sweaters might otherwise stretch and wear out. Air-dry, do not tumble-dry.

Leine, Halsband, Geschirr

We offer comfortable and well-fitting harnesses for almost any dog, because we want all dogs to be as happy and comfortable as possible.

A dog harness needs to fit perfectly in order to fulfil its purpose. For most harnesses, our sizes are based on the chest circumference of the dog. In order to determine the chest circumference of your dog, measure their chest at the widest part, directly behind the shoulder blades of your dog.

Our harnesses are adjustable. Therefore, our size tables list both the smallest and the largest adjustment.

All our leashes are very sturdy and can withstand even strong pulling by the dog. The maximum pull force our leashes can withstand is approx. 200 kg.

The finest organic leather for discerning dogs and their owners

A brief overview of the leather used for WOLTERS products

The cowhide nappa leather used for the WOLTERS TERRAVITA line is as natural as can be. The leather surface has not been treated with artificial sealing agents. As a result, the leather can breathe and retains its natural character. You can feel that, because the leather pleasantly soft to the touch.

Chromium-free tanning

The leather is tanned without chromium. Only natural tanning agents such as tara pods, rhubarb roots or the fruit capsules of the valonia oak are used.

The highest grades

The WOLTERS TERRAVITA leather is the only certified organic leather that is produced in Germany. The highest grades for the highest quality.

Carefully dyed

The range of available colours is created via heavy-metal-free dyes, which do not pose any health risks. Due to the natural structure, the leather absorbs more or less dye in certain spots. Therefore, slight differences in the colour intensity are a mark of the quality of the uncoated leather. Light, time and touch can also change the leather surface. This is not a flaw in the product, but the result of the natural materials and treatment.

Good care for high-quality leather

Since we only use natural leather with open pores for our Terravita and Terranova product lines, we suggest using natural care methods for our leather leashes and collar in order to protect the leather against environmental influences. This ensures that you and your dog can enjoy our leather products for a long time. In order to care for our leather products, you need a towel and good quality cooking oil (sunflower oil). Brush it once onto the leather. Alternatively, you can also use saddle soap. Once the products have received their care program, you're ready for action!

German oiled leather

WOLTERS TERRANOVA oil leather is sturdy smooth leather which has been coated with a greasy or waxy layer. Due to this soft coating, the leather gains a unique patina during use and remains a unique item.

Certified according to IVN natural leather

Most of our leashes are sewed directionally, i.e. only one end of the leash should be connected to the dog's collar or harness, while the other side should be used to adjust the length. Therefore, please make sure to always use the larger snap hook to attach the leash to the dog's collar or harness . Otherwise, the seams might rip open and the leash might be damaged.

Transport & Reise

Crucial for the dog bags and boxes is the size of your dog. Please pay attention to the exact measurements of the dog bags and boxes and compare them to the size of your dog. As a rule of thumb, we recommend not exceeding a maximum carrying capacity of 5 kg.

Spielzeug

Our WOLTERS plush toys are very soft and cuddly and make for a perfect companion for your dog. The plush toys are made from 100% polyester, the filling is made from polywool. All our plush toys may be washed at 30 degrees C on the gentle cycle. 

A further feature of our plush toys is that they are made without a squeak box and provide plenty of silent play fun.

Not all of our dog toys are suitable for water. Please pay attention to the information on the respective product packages. 

For example, the following products are waterproof and swimmable: Bite-Me Bounzer or our new products from the Aqua-Fun line.

Schlafplätze

In principle, the covers of all WOLTERS beds and mattresses may be fully or partially washed. Please pay attention to the detailed washing instructions that come with the product.

Näpfe

The WOLTERS Diner "Stone", "Color" and "Siam" lines include – in addition to the dog food bowls – food bowls which are specifically suited to the requirements of cats. Due to the low edges and the oval or respectively oblong form, the sensitive whiskers are not bent and don't touch the edge during feeding.

All our food bowls are made from ceramics or stainless steel and may therefore by cleaned in the dishwasher.

However, please note that the bases of our food bowl lines "Gohan", "Meshidai" and "Siam" are made from wood and therefore not suitable for the dishwasher.

Pflege & Hygiene

We offer several products, which keep your dog and therefore also the house clean. The Dirty Dog Doormat is a true dirt-catcher. Thousands of soft microfibre strands on the surface of the mat quickly absorb the water and dirt which the dog brings home.

However, our Dirty Dog line also offers further practical products, such as the Dirty Dog Runner, a floor runner, or the popular Dirty Dog Shammy, which functions like a towel.

Hundefutter

The dry food by Wolf´s Nature is manufactured in Norway, because the quality standards there are very high. The advantages of manufacturing in Norway:

  •  Food quality ingredients
  •  Many unannounced inspections of manufacturing facilities
  • No factory farming
  • The number of livestock per farmer is limited
  • Species-appropriate livestock farming, e.g. animals must be sent outside at least once per day. In Germany,70% of livestock are never outside on the meadow.
  • No hormone or antibiotic residues in the meat
  •  Salmon is raised in an environmentally friendly way.
  •  Lambs are completely free on the meadow.
  • Mobile butchering
  • Short transports

Our Lucky Pet Soft Fruit Mix and our Lucky Pet Potato Softies in the flavour cheese are vegetarian. Furthermore, both products are gluten and grain-free.

The perfect snack for in between meals.

Yes, we do not include any additional filling substances, binding agents, flavours, etc… Every product contains only the ingredients listed in the ingredient list.

The ingredients of Lucky Pet are declared 100 percent transparent; there are no hidden ingredients, fillers or flavours. This allows you to reliably avoid ingredients to which your dog is allergic. Lucky Pet products deliberately use few ingredients, which makes them particularly easy to tolerate by allergy sufferers.

The ingredients of Lucky Pet are declared 100 percent transparent; there are no hidden ingredients, fillers or flavours. This allows you to reliably avoid ingredients to which your dog is allergic. Lucky Pet products deliberately use few ingredients, which makes them particularly easy to tolerate by allergy sufferers.

Lucky Pet is a complete food, which covers the entire daily nutritional requirements of your dog. You do not need to add anything else. In order to make sure how much food your dog needs, refer to the table on the back of the packaging.

The dry food by Wolf's Nature does not keep for longer than a year. However, we also want to point out that the storage of the food is crucial for how long it keeps.

•Do not store the food outside or in your car on hot or very cold days.

•Clean storage boxes or containers and remove remnants of old food before filling them with new food.

•Do not store too much food, because it might be infested by mites.

•Always make sure that the food package or container is closed as tightly as possible.

No, in addition to the Wolf's Nature product line (for dogs), Lucky Pet also manufactures cat food, sold under the brand name Cat's Nature. Both product lines are of equally high quality. The Cat's Nature food consists of almost 100% meat.

Yes, this is possible. Due to the gentle manufacturing process, all important nutrients are retained in the food.

Our tip: While on a diet, your dog is often still hungry, because the food volume must be drastically reduced. Add puffed rice to the food, so that the food bowl is fuller. The puffed rice also fills up your dog's belly, while containing fewer calories.

If your dog is on a diet, avoid treats such as liverwurst or other products containing a lot of fat. Also make sure that the dog gets plenty of movement.

If you have decided on dry food, there really is no wrong way to feed it. The most important thing is the dosage. The amount of food your dog needs depends on their activity level.

You can feed your dog once per day. We recommend feeding your dog twice per day, but you can also feed more often. However, you should always adjust the amount of food given to the feeding frequency.

The general rule of thumb is, the higher the level of activity, the higher the amount of energy your dog burns and the larger the amount of food they need.

Pay attention to your dog and go by your gut feeling. The food amounts given on the package are guidelines. Every dog is different.

Now there are different way of feeding dry food:

You can pour the dry food plain into the bowl or you can a bit of water to soak the food, which makes it easier to digest.

You can also add rice or fresh meat or vegetable or fruit to the dry food on occasion. There are many possibility.

No, the meat sticks or potato softies are treats that are intended to be given in addition to the regular food, while on the go or during training. These little snacks serve as rewards intended to motivate your dog.

As a complete food, we offer the Wolf's Nature bags ranging from 1.3 kg via 8 kg and 13 kg to 20 kg for in various flavours and for various age groups.

Our current range of treats (all grain-free) encompasses:

• Lucky Pet Potato Softies in 4 different flavours • Lucky Pet Nature Meat Strips in 4 varieties of pure meat • Lucky Pet Soft Fruit Mix, vegetarian and gluten-free • Wolf's Nature Meat Sticks in 4 varieties of pure meat • Wolf's Nature Training Snack in 3 tasty flavour

Hoodie

No, our hoodies may be washed in the washing machine at temperatures up to 30°C. In order to ensure a long life, we recommend turning the hoodies inside out during washing and not using the tumble dryer. This way, your cozy hoodie will last for a long time.

Yes, you can iron our hoodies. Just make sure that the hot iron does not come into contact with the printed motif.

First of all, the design. It is simple and muted and yet makes the people you meet smile. But we also pay attention to quality, so that your new hoodies stays cozy and soft for a long time. The hoodie and the fabric used have multiple certifications, e.g. FAIRE WEAR, OEKO-TEX, PETA Approved Vegan und the Green Button. Furthermore, our hoodies are made from 85% GOTS-certified organic cotton and 15% recycled polyester.