WOLTERS cat & dog GmbH

A return coupon is included with all our shipments inside Germany. Fill in the revocation form, which you received by mail along with your order confirmation by mail, and include it in the return package. Attach the included return coupon to the package and send the package back to us free of charge.

For further information, see the revocation instructions and our general business conditions.

Sometimes, our mood photos does not match the selected colour. However, you can be certain that you will receive the product in the colour you chosen. In order to go sure, you can also check out the following photos, where you can see the product in the correct colour.

If a product does not meet your expectations, you can return it within 14 days after receiving the product. This excludes individually made custom products. This return period shall be considered maintained, if the product is returned to us within this period.

Please make sure that the returned products are properly packaged, so the product won't be damaged during the return transport. Should it not be possible to return the products in a regular package (for example, bulky products) and should it therefore not be possible for you to return the products within the return period, it's sufficient if you inform us within the return period at shop@wolters-cat-dog.de that you are claiming your return right.

Our customer service will then contact you and arrange for the return of the products. The return shipping is free of charge for you.

Allgemeines